Sync process errors

Incident Report for Boost AI Search & Discovery

Resolved

At around 02:30, we started receiving many sync errors on Shopify API calls to retrieve store data. At the same time, we quickly found out that there were reports on Shopify system down in https://downdetector.com/status/shopify/

At 06:30 UTC, Shopify system was back to normal and so is our Sync process. Shopify reports the incident here: https://www.shopifystatus.com/incidents/844

Posted Apr 02, 2025 - 02:30 UTC